DHS Programs
What is the DHS Program?
At Central States SER (SERCO), the DHS program focuses on helping individuals and families receiving public benefits — primarily SNAP and TANF — build pathways toward economic self-sufficiency. Through this program, participants receive employment and training services designed to strengthen job readiness, improve employability, and support long-term career growth.
Services typically include:
- Career coaching and case management
- Job readiness and CAREER FOUNDATION workshops (curriculum by Women Employed)
- Resume development and job application assistance
- Digital literacy training by North Star guide
- Job placement support and employer connections
How to Keep Your Benefits
To maintain your benefits, you must promptly report any changes in income, household composition, or employment to your caseworker, usually within 10 to 30 days of the change. You are also required to complete all renewals and recertifications on time — typically every 6 to 12 months — by resubmitting any necessary paperwork and documents. Additionally, you must respond quickly to any caseworker requests, as failing to do so can be considered non-compliance and may result in your case being closed. When in doubt, contact your caseworker — overcommunicating is always safer than missing something important.
SNAP
SNAP supports eligible individuals and families with monthly food assistance through EBT benefits. SER assists with application support, document collection, eligibility navigation, and understanding ongoing reporting and recertification requirements. Orientations Mondays 10AM
SNAP (overall) provides food assistance to low-income individuals and families. Eligibility is determined by the state and generally includes:
- Income within federal/state guidelines (based on household size)
- U.S. citizenship or qualified non-citizen status
- Residency in the state of application
At Central States SER, SNAP participants may be referred to workforce services (such as SNAP Employment Training) to support employment goals. Applications are completed through the state, referred online via ISETS, or directly through a local FCRC Family Care Resource Center office(s).
Little Village Center
3948 W. 26th Street, Suite 213
Chicago, IL 60623
Office: (773) 542-9030
Get Directions
TANF
TANF provides temporary cash assistance and supportive services to help families achieve self-sufficiency. SER supports participants through application assistance, case management coordination, and connection to employment and training requirements when applicable.
- Low-income households with at least one dependent child
- Participation in work or training activities (work requirements apply)
- Compliance with program guidelines and time limits (often up to 60 months lifetime, depending on the case)
Little Village Center
3948 W. 26th Street, Suite 213
Chicago, IL 60623
Office: (773) 542-9030
Get Directions
Career Foundations
Career Foundations is a comprehensive course designed for non-traditional students who are exploring career options or need academic support before entering specialized training programs. This program assists individuals in identifying suitable career paths, acquiring necessary academic skills, and understanding the educational pathways required for their chosen careers.
Participants
State Agency — IDHS
The Illinois Department of Human Services (IDHS) oversees SNAP and TANF programs across the state. IDHS determines eligibility, issues benefits, and partners with community-based organizations like Central States SER (SERCO) to deliver employment and training services. IDHS connects participants to:- Benefit programs (SNAP, TANF, Medicaid, etc.)
- Workforce development services (through contracted providers)
- Supportive services such as childcare, transportation assistance, and referrals
Participants can apply or manage benefits through the ABE (Application for Benefits Eligibility) online system, local Family Community Resource Centers (FCRCs), or IDHS customer support channels.
